HONOLULU – June 11, 2018 – Hilton Waikiki Beach on Kuhio has earned the 2017 Hilton Make it Right – Highest Satisfaction and Loyalty Tracking brand award. It received the highest guest service scores amongst all Hilton-branded hotels with more than 500 guest rooms in North and South America. This is the second consecutive year Hilton Waikiki Beach earned this top honor, demonstrating its commitment to providing the highest level of quality and service.
Hilton guests receive a satisfaction survey immediately after their stay to obtain timely feedback on their overall experience. The quantitative evaluation asks guests to assess their experience in different categories during their stay. Hilton Waikiki Beach ranked above the brand average by four percent on overall experience and overall service, five percent on brand personality, six percent on likelihood to recommend, eight percent on meetings and events, and 11 percent on problem resolution. The hotel also reported fewer incidence of problems by less than six percent, compared to the brand average.
“This recognition is the best honor we can ask for from our guests,” said Henry Perez, general manager, Hilton Waikiki Beach. “Our team is genuinely invested in making sure our guests have a memorable and enjoyable stay, whether they are on vacation or business. We are proactive in our follow-ups to ensure every moment they spend with us and on our island, is excellent.”